The one minor drawback that is a slight annoyance is that this company is managed by Orthodox Jews who observe the Sabbath. I have never had a problem with anything that I purchased from B&H, and their sales personnel are extremely knowledgeable. Even their free shipping has your product in hand within three days at the most. And unless you live in New York, you are also able to save money on taxes, so that is another reason to consider making your purchases from B&H.Īnother great reason to buy from B&H is their speedy shipping. Their prices are the same or less expensive than the local stores or other online sources, plus they frequently offer free shipping. I have been dealing with B&H for years, having purchased at least three cameras through their online store, as well as dozens of accessory items, including expensive lenses, filters, cases, printers and supplies. Even the most obscure accessories can be purchased at B&H and usually at a very reasonable price. In addition to having a brick and mortar superstore in New York City, it has an even bigger online presence as it has become the premier source for buying anything that has to do with photography or video. Shopping at B&H Photo and Video is a photographer's dream. I am willing to do this even though it will cost me as much as I am owed, but at least I can publicize the scam. My last option is to take them to small claims court, with an easy victory, when I swing by NYC. There is no proof that I have received the product, and refused delivery.ī&H Photo simply does not care, once they get their money. Why am I being charged for a service I never received? Delivery was never made. I have complained several times to the refund the full amount Customer Service and Drop Ship Team Head over the phone, but have no further response. I received my refund for the product to my credit card for JUST the product. He later said I would get the refund for the product, and NOT for "services & duties". On July 8th I asked for a refund for the full amount due to their non delivery, and negligence in handling my order. I ordered from B&H Photo in the past, and products were delivered to me in Saudi Arabia, and the United States, therefore I assumed my money was safe. It was never delivered to my address, even as of July 8, 2013. I ordered the product online on March 13, 2013. I already filed a complaint with the BBB NY, and B&H Photo never responded.
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